Posh Textiles products are produced to meet or exceed ACT (Association for Contract Textiles) quality and performance standards. All our fabric will perform in accordance with generally accepted industry standards products when properly installed, maintained and subject to "normal and intended use" in appropriate environments for a period of three (3) years from date of purchase. We warrant that all shipments are in accordance with the Textile Fiber Products Identification Act.
In the unlikely event that one of our products does not perform to commercial standards, when specified for the purpose intended, properly installed, maintained under normal conditions using appropriate cleaning agents and methods, Posh Textiles will replace said fabrics free of charge, but will not be responsible for any labor costs.
This warranty does not cover the following:
- Damage or failure to perform resulting from improper specification, fabrication or installation
- Damage or failure to perform resulting from unusual wear and tear on the product.
- Damage or failure to perform resulting from improper maintenance or cleaning as per posh textiles guidelines.
- Damage resulting from accident or abuse.
- Damage resulting from the failure of a third party’s product.
Any subsequent treatment of products managed by the customer, after shipment by posh textiles, will void this warranty. This warranty applies only to the original purchaser of the product. This warranty supersedes any previously communicated warranties.
Warranty Claims Process
Please email firstname.lastname@example.org or contact your Posh Textiles customer service representative with any claims submitted under this warranty.
Posh Textiles will contact the customer within two business days of receipt of claim to review the claim and recommend a resolution. Posh Textiles reserves the right to require the return of any damaged materials, at Posh Textiles expense—and to require photographic or other description of the claim before processing.